Vendor terms and conditions
Conditions of use:
Please read the following terms and conditions carefully before you enter into this agreement to collaborate with LaLaBix. You must carefully read and comply to all the terms and conditions and other
applicable law. If you disagree with any provision of this agreement or do not clearly understand the explanation of the clauses given by LaLaBix, please refrain from any further action. Otherwise, accessing
and continuing to use the services under this agreement indicates your acceptance of these terms and conditions, you will be understood to have accepted the following terms and conditions, and will be bound by this agreement.
Eligibility and Registration Requirements
For Third-Party Vendors
i. You must have a valid residence visa and passport
ii. You are a legal entity duly registered in your jurisdiction
iii. You provide proof of authorization for the individual who will be registering and using the site
iv. You provide identification for the authorized person
v. You can provide supporting bank details; LaLaBix will not be liable if the provided details are
vi. You must provide a copy of your recent utility bill (DEWA, Etisalat, etc).
vii. You acknowledge and agree that for certain products categories, additional requirements might
II. Corporate Companies
i. You have a valid trade license
ii. You must have a valid residence visa and passport
iii. You are a legal entity duly registered in your jurisdiction
iv. You provide proof of authorization for the individual who will be registering and using the site
v. You provide identification for the authorized person
vi. You can provide supporting bank details; LaLaBix will not be liable if the provided details are
vii. You must provide a copy of your recent utility bill (DEWA, Etisalat, etc).
viii. You acknowledge and agree that for certain products categories, additional requirements might
For LalaMall Vendors
i. You must possess an authorized reseller agreement or Trademark
ii. You have a valid trade license
iii. You must have a valid residence visa and passport
iv. You are a legal entity duly registered in your jurisdiction
v. You provide proof of authorization for the individual who will be registering and using the site
vi. You provide identification for the authorized person
vii. You can provide supporting bank details; LaLaBix will not be liable if the provided details are
viii. You must provide a copy of your recent utility bill (DEWA, Etisalat, etc).
ix. You acknowledge and agree that for certain products categories, additional requirements might
i. You provide proof of authorization for the individual who will be registering and using the site
ii. You provide identification for the authorized person
iii. You can provide supporting bank details; LaLaBix will not be liable if the provided details are
iv. You acknowledge and agree that for certain products categories, additional requirements might
v. You must provide warranty on all electronic products.
III. Corporate Companies
i. You must have a valid trade license
ii. You provide proof of authorization for the individual who will be registering and using the site
iii. You provide identification for the authorized person
iv. You can provide supporting bank details; LaLaBix will not be liable if the provided details are
v. You must provide a copy of your recent utility bill (DEWA, Etisalat, etc).
vi. You acknowledge and agree that for certain products categories, additional requirements
might be applicable
vii. You must provide warranty on all electronic products.
i. Your account will take 3-5 business days to be approved
ii. Follow CSV Format available on the dashboard & use only tax exclusive prices
a) It will take 3-5 business days for us to upload your product(s), if you follow our CSV
b) It will take 5-14 business days for us to upload your product(s), if you do not follow our
iii. Do not publish personal information
iv. Failure to comply with T&C will result in your account being deactivated
v. You must be legally able to sell the product(s) you list for sale on our Platform
vi. You must ensure that the listed items do not infringe upon the intellectual property, trade
secret or other proprietary rights or rights of publicity or privacy rights of third parties
vii. All listed items must be listed in an appropriate category on the Platform
viii. You agree not to list a single product(s) in multiple quantities across various categories on the
Platform. LaLaBix reserves the right to delete such multiple listings of the same product(s) listed
by you in various categories and keep the product(s) with the cheapest prices.
1.1 LaLaBix is owned by BlueNet Trading LLC, a private limited company registered in the United Arab
Emirates (“UAE”) under license number 861761, with its office located at Conrad Tower, Trade Centre 1,
Sheikh Zayed Road, Dubai, UAE (“we”, “our”, “us”)
1.2 These vendor terms & conditions (“vendor terms”) and all policies and additional terms (if
applicable) posted on LaLaBix website together called as (“site”) set out the terms on which you, as a
vendor, can access and use our site, services, and applications, including our mobile application,
(collectively, the “services”) for selling directly to buyers on the site. These vendor terms apply in
the site) (collectively the “legal documents”). By accessing, registering and/or continuing to use or
access our services, you agree to be bound by these vendor terms and the legal documents with
immediate effect. References in these vendor terms to “you” (or similar) are references to you as a legal
1.3 LaLaBix may change any of these terms, and any fees, procedures and policies governing the
services, the platform or lalabix vendor and lalabix delivery at any time. These changes will take effect
seven (7) days after publication on the platform or lalabix vendor and lalabix delivery, or other form of
notification to you. You shall be responsible for reviewing notices and policies, and your continued use
of the services, the platform, and/or lalabix vendor and lalabix delivery following the changes taking
effect will constitute your acceptance of such changes. If you do not agree to any such changes, you
must stop using the relevant services, the platform, lalabix vendor and lalabix delivery (except to the
extent required in the terms) and contact us to deactivate your vendor account upon which these terms
will be terminated. For the avoidance of doubt, newer versions of the terms shall, from time to time,
supersede the older versions.
2. Our services
2.1 We provide services for you as a vendor to enable you to offer your products to buyers registered on
the site. Depending on the business model, our services, provided by us or by affiliated companies or
other third parties, may include:
i. Warehousing, order management and fulfilment (e.g., Communication with a buyer on his/her
purchase, obtaining payment from a buyer and organizing delivery).
ii. Shipping the product from your warehouse/premises to the buyer.
iii. Processing of payments; and
2.2 LaLaBix reserves the right to determine the content, appearance, design, functionality and all other
aspects of the site and the services (including the right to re-design, modify, remove and alter the
content, appearance, design, functionality, and other aspects of the site and the service and any
element, aspect, portion or feature thereof, from time to time), and to delay or suspend listing of, or to
refuse to list, or to de-list, or to require you not to list, any or all products in our sole discretion. We
may, in our sole discretion, withhold for investigation, refuse to process, restrict shipping destinations
for, stop and/or cancel any of your sale transactions if we consider it necessary for legal purposes or to
ensure compliance with these vendor terms. We may email periodic reminders of our notices and
conditions, but you should check our platform frequently to see recent changes. It is your obligation to
regularly check the vendor’s policy or any other policies on the portal. Your continued use of the portal
following any such change constitutes your agreement to this vendor’s policy or any other policies
posted on the site that shall be modified from time to time.
2.3 When using or accessing the Services, you agree that you
i. Post, list or upload in any manner any information which is blasphemous, defamatory, obscene,
libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging,
relating or encouraging money laundering or gambling, or otherwise unlawful in any manner
ii. Post, list or upload content or items in inappropriate or prohibited categories or areas on our
a) content or items that may be considered culturally or religiously offensive in any way.
b) content or items which may not be considered to be in compliance with general local law, Islamic
law, rules, morals, values, ethics and traditions.
c) content or items that may threaten national security.
d) content or items which may constitute or be considered to promote gambling.
e) securities, including shares, bonds, debentures, or any other financial instruments or assets of any
f) living or dead creatures and/or the whole or any part of any animal which has been kept or
preserved by any means whether artificial or natural.
g) weapons of any description.
h) liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description
i) items that to your knowledge are defective, fake, damaged, false or misleading or that may
through normal use harm another Site user’s interest or health.
j) non-transferable vouchers; and
iii. Post items you do not have a right to link to or include.
iv. Post counterfeit or stolen items.
v. Breach or circumvent any laws, third party rights or our systems, policies or determinations of
your account status.
vi. Use our Services if you no longer fulfil the eligibility criteria or are not able to form legally binding
contracts or are temporarily or indefinitely suspended from using our Services.
vii. Fail to deliver items sold by you (if applicable), unless you have a valid reason as set out in any of
viii. use contact information provided to you during the course of a transaction on the Site to solicit
additional sales offline or on another website.
ix. manipulate the price of any item.
x. interfere with any other user’s listings.
xi. take any action that may undermine the Site’s feedback and ratings systems.
xii. post false, inaccurate, misleading, deceptive, defamatory, or similar content.
xiii. transfer your account to another party without our prior written consent.
xiv. distribute or post spam, unsolicited or bulk electronic communications or similar.
xv. distribute viruses or any other technologies that may harm our Services or the interests or
property of other users.
a) the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property
rights (collectively, “Intellectual Property Rights” ) that belong to or are licensed to us; or
b) any Intellectual Property Rights that belong to third parties.
xvii. harvest or otherwise collect information about users without their consent; or
xviii. circumvent any technical measures we use to provide the Services.
3. Your obligations (selling policies, delivery, warranty and returns)
3.1 you are obligated to read the legal documents and in particular, take note of the account eligibility
and information requirements for opening a vendor account and your responsibilities when using the
site, including with respect to prohibited products under the terms & conditions.
3.2 in addition to your obligations set out in the legal documents, and unless otherwise agreed by us,
you agree to:
i. Make every reasonable effort to meet quoted/ acknowledged delivery dates but shall be liable
in any manner for failure to meet such dates, due to any mistakes made by the vendor. The
agreed delivery dates and time shall always be approximate and subject to unforeseen
ii. Deliver products in accordance with the packaging requirements and other instructions we
notify you of in writing in advance.
iii. Package and transport products safely and in such a manner that minimizes the risk of damage
to the product.
iv. Obtain all necessary documentation, permits and consents to deliver the product.
v. Arrange pick-up of products that are the subject of a return, replacement or exchange request
or are otherwise rejected by us at the quality check stage.
vi. Offer a minimum period of twelve (12) months as warranty for certain purchased products
against defects that occur after purchase from the date of shipments, unless otherwise stated.
The warranties are applicable in cases where there are defects in material, design and
workmanship. Your obligations are limited to repair of defective product or replacement of the defective part or at our discretion, replacement, or refund according to market price of the
product itself. For further details on warranties, please refer to the terms of sale.
vii. Remain responsible for after-sales services, guarantees and maintenances and defects.
viii. Comply with our instructions regarding your products or use of our services, including with
respect to removing listings of products that violate a third party’s intellectual property rights,
arranging delivery to our warehouse or pick-up of returns or similar matters.
ix. Send to us your value added tax (“VAT”) registration details; if you are VAT registered, and any
additional information requested by us. All registration details or requested information
provided to us must be accurate.
x. You shall be liable to pay all related taxes to the federal tax authority.
3.3 You acknowledge that we are focused on ensuring an enjoyable user experience on the site and that
we have agreed to perform certain services for buyers with respect to delivery, returns, replacements,
exchanges, and warranty of products under the terms of sale to enhance the user experience. You agree
to provide all assistance necessary to enable us to fulfil our obligations to the buyers under the terms of
sale and you further agree to
i. Accept a returned product where a buyer has a right to return a product under the terms of
ii. Replace or exchange a product that a buyer returns under our terms of sale and ensure that
replacement or exchange is within a reasonable time period to enable us to meet our
obligations under the terms of sale; and
iii. Do all things necessary to issue a refund to a buyer to ensure that we fulfil our refund
obligations under our terms of sale.
3.4 You accept that products returned due to cancellation by a customer, or a quality check failure will
be returned to you within seven (7) working days; and products marked as non-deliverable, and
customer-initiated returns will be returned to you within twenty-one (21) working days, or within thirty
(30) working days for products shipped internationally or as communicated to you a different timeline
from time to time. You may choose to keep the quality check passed product with us for any future
potential sales. Furthermore, the quality check failure product will be returned to you, and based on the
condition of the product. Under no circumstances will you have the right to reject the returned
products, however, you may raise a dispute within fourteen (14) days of receiving the returned
3.5 You accept that you may be charged an amount up to 100% of the price of a product, where you
refuse to accept and fulfil an order for the following reasons, including but not limited to:
i. The product is out of stock on your side, despite being listed with stock on your vendor account;
or was listed and live on the site but is out of stock; and
ii. You submitted a wrong product price on your account.
iii. Your account can be subject to termination if you constantly fail to fulfill orders
3.6 Furthermore, you agree that:
i. At our sole discretion, we may, for operational or any other reason, choose to purchase the
product from you and resell to the buyer; and, in such case, your obligations under this section 3, including without limitation, warranty, returns policy, and payment terms, will remain
applicable to the buyer who first made the order on the site as if the sale was directly to that
ii. We have the right to reject a product upon receipt from you if,
- It is damaged.
- It does not meet our packaging, quality or other requirements.
- It does not contain the necessary documentation; or
- It does not comply with these vendor terms or any applicable laws.
iii. In circumstances where we stock your product, we have the right to dispose of or otherwise do
as we please with your product(s), in accordance with our policy, if you do not arrange for
delivery to you or pick-up of the product(s), or for any reason reject or fail to receive the items
within the duration notified to you by us, in the case of:
- Rejection by us.
- Return by a customer; or
- Your request for stock return, within the time period of 7 working days starting from the
date we notify you of the rejection return, or confirmation of stock return.
iv. In order to facilitate transactions between you and the buyer, we will raise invoices and credit
notes on your behalf, based on the vat registration details you provide in accordance with clause
3.2 (x). Such invoices and credit notes shall be provided to you in electronic format; and
v. Unless otherwise agreed between the parties, the primary invoicing relationship is between you
and the buyer, therefore, you will not issue any invoices to us for the products. Only a packing
list or delivery slip can be issued to us.
vi. In accordance with clause 3.5 (ii), all orders made by customers with incorrect pricing must be
honored and fulfilled, and any costs or liabilities due to pricing errors shall be fully borne by you.
4.1 the listing or sale of counterfeit products on the site is strictly prohibited. Every product sold on the
site must be original and authentic. Counterfeit products which are prohibited include fakes, bootlegs or
pirated copies of products or content, and products which have been illegally replicated, reproduced or
4.2 it is solely your responsibility to ensure all of the products that are made available for sale on the site
are original and authentic, and do not infringe another party’s intellectual property rights.
4.3 we reserve the right to verify and determine whether the products sold on the site are original and
authentic. In the event we, at our sole discretion, determine a product is counterfeit or not 100%
i. You shall be liable to pay a minimum sum of three hundred thousand dirhams as compensation
to us, in addition to any fine or levy imposed by any governmental authority or agency.
ii. All payment pending by us to you will be withheld until such counterfeit issue is resolved; and
iii. We may impose a financial penalty on you, to be determined at our sole discretion, for direct
and indirect losses incurred because of the counterfeit product being sold on the site, including
for loss of reputation.
4.4 Further, where do you not pay the entirety of the compensation and/or penalty imposed, we shall
impose a time-based conditional ban
4.5 Notwithstanding the above, we reserve the right to take appropriate legal actions against you and
report such counterfeit products to law enforcement authorities.
5. Representations and warranties
5.1 you state, represent and undertake that:
i. You have full power and authority to enter into these vendor terms and you shall, at all times,
fully comply with all applicable laws, statutes and regulations, including, without limitation:
- Anti-bribery, anti-corruption, export control and sanctions laws.
- Consumer protection laws.
- Import regulations, including with respect to type approvals; and
- Customs duties and other applicable taxes.
ii. You have all the necessary licenses, permissions, authorizations, proprietary rights, consents and
permits in the products you list, or which are listed on your behalf and to sell and promote these
products in the uae.
iii. Your listed products conform to the required quality and safety standards in the uae.
iv. All products new (and refurbished or used) are free from any defects.
v. You are solely responsible for any liability arising from the purchase and use of your listed
products by site users or other third parties.
vi. You shall ensure not to upload any description/image/text/graphic that is unlawful, illegal,
objectionable, obscene, vulgar, opposed to public policy, prohibited or is in violation of
intellectual property rights including but not limited to trademark and copyright of any third
party. You own or have the authority to grant the licenses granted to us by you under these
vendor terms and any content you submit as part of your use of the services and any products
that you list do not violate the rights of any third party anywhere in the world including, without
limitation, any intellectual property rights (whether registered or not); and
vii. the product dimensions displayed by you on the site are correct and accurate. If the dimensions
are not correct, you will be liable for any additional shipping costs that might be incurred.
5.2 subject to clause 5.1, the services are provided to you on an “as is” basis without representations,
warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any
kind, whether express, implied or collateral, including, but not limited to, all conditions, representations
or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of
compatibility or that the services are secure or error free or will operate without interruption or will be
provided in a timely or proper manner or at all.
5.3 furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product
descriptions or other content of any service is accurate, complete, reliable, current, or error-free.
Additionally, it is your responsibility to review the content of your listings for accuracy and that you will
not attempt to hold our catalogue/content providers or us responsible for inaccuracies.
5.4 in the event we, at our sole discretion, determine that you have breached any of the warranties,
representations, and undertakings in clause 5.1:
i. You shall be liable to pay a minimum sum of thousand dirhams as compensation to us, in
addition to any fine or levy imposed by any governmental authority or agency.
ii. All payment pending by us to you will be withheld until you have remedied such breach; and
iii. We may impose a financial penalty on you, to be determined at our sole discretion, for direct
and indirect losses incurred as a result of the breach, including for loss of reputation.
6. Fees and payments
6.1 the fees applicable for using our services depend on the business model selected. The fees are
included and detailed in the respective site and may vary in the future. The service annex, which is in
effect on the date of sale of the relevant product, shall govern the transaction.
6.2 we or our affiliated business or third parties engaged to provide the services may charge you for:
i. A percentage of a sales transaction.
ii. Using our delivery, warehousing and logistics services.
iii. Payment processing fees, charge back or related fees.
iv. Customs or other taxes we may incur in providing you the services.
v. Costs we may incur if you breach clause 3.2; and
vi. Other fees that will be notified to you in advance.
6.3 we or our affiliated business or third parties engaged to provide the services will raise invoices for
our service fees to you. Further, you authorize us to raise invoices on behalf of you for any services
provided by you to us.
6.4 you can verify sales reports through your account and the report will include the amount
successfully collected for your products minus applicable fees.
6.5 to authorize payments to you, we may be required to create an account for you with our third-party
payment processors, including accepting their standard terms and conditions and submitting your
details to them on your behalf. You hereby authorize us to do so, and we shall not be liable to you for
any damage or loss you may incur as a result.
6.6 you agree that we may choose to offer discounts against your products. In such instance, we will
include a discount on the invoice raised from you to the buyer and will pay for this discount by adjusting
6.7 if you have provided your vat registration details, we will issue the invoice to the buyer on your
behalf and remit to you the full amount collected from the buyer less any of our commissions.
6.8 notwithstanding these vendor terms and without prejudice to our other rights and remedies, you
acknowledge our right to:
i. Withhold all and any amounts owing to you to recover from such amounts all losses or damages
suffered by us or a buyer, as solely determined by us, including with respect to:
a) Products that infringe a third party’s intellectual property right; or
b) Your fraudulent conduct.
ii. Upon suspension or termination of your account or your use of the services, set off against any
payments to be made to you, an amount determined by us to be adequate to cover
chargebacks, refunds, adjustments or other amounts paid to buyers in connection with your sale
transactions for a three (3) months’ period. At the end of such three (3) month period following
suspension or termination, we will disburse you any amount not used to offset chargebacks,
refunds, adjustments or such other amounts paid to buyers or seek reimbursement from you via
any of the following for any additional amount required to offset chargebacks, refunds,
adjustments or other amounts paid to buyers, as applicable:
a) By deducting from future payments owed to you.
b) Reversing any credits to your account.
c) Seeking such reimbursement from you by any other lawful means. You further authorize
us to use any or all of the foregoing methods to seek reimbursement, including the
debiting of your credit card or bank account.
6.9 you agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our and
their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and
against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or
relating to any claims or demands made by any third-party due to or arising out of: a) your breach of this
section 6 or clause 3.2; or b) your violation of any applicable laws or regulations.
7. Termination of account
7.1 without prejudice to any of our rights and remedies and without any liability to you, we may limit,
suspend or withdraw your access to the services and/or remove hosted content submitted by you or on
your behalf if we consider, at our sole discretion that:
i. You have breached these vendor terms in any manner whatsoever.
ii. We reject a product delivered to us by you under these vendor terms.
iii. You are not reasonably cooperating with an investigation by us or any law enforcement or
iv. You have failed to meet the agreed performance indicators; or
v. Our continued provision of services to you would expose us or other site users to regulatory
action or other material risk. Upon termination of your account, your vendor account
registration shall cease to exist
7.2 termination of these vendor terms (howsoever occasioned) shall not:
i. Affect any accrued rights or liabilities of either party.
ii. Affect any provision of these vendor terms that is expressly or by implication intended to
continue on or after term
iii. Require a court order.
8.1 for the purposes of these vendor terms, “confidential information” means our (or a site user’s) nonpublic, confidential, secret or proprietary material and information that has been or may be, directly or
indirectly, disclosed to you or which you come into the possession or knowledge of, whether in verbal,
written, graphic, electronic or other form, in connection with or as a result of entering into these vendor
8.2 you will maintain the confidentiality of all confidential information we may provide you or which you
receive as a result of your use of the services and will not release, disclose, use, make available or copy
any such confidential information without our prior written consent. Excluded from this obligation of
confidentiality is confidential information which:
i. Is known or becomes known to you directly or indirectly from a third-party source not having an
obligation of confidentiality to us.
ii. Becomes publicly known or otherwise ceases to be secret, proprietary or confidential, except
through your breach of these vendor terms.
iii. Is independently developed by you; or
iv. Is required to be disclosed by a government authority or by law, provided that you give us
reasonable prior written notice sufficient to permit us to contest such disclosure.
9. Intellectual property:
9.1 LaLaBix has the right to use, copy, distribute, modify and disclose to third parties any content,
trademarks, materials or product images that you upload on the portal (and vendor warrants that it is
entitled to grant that license). This license you grant to us is non-exclusive, fully paid and royalty-free,
sub-licensable, and worldwide. We do not grant any license to you except the services that we offer.
terms”. The list of clauses to be incorporated are as follows: governing law, dispute resolution, third
party rights, relationship of the parties, further assurances, assignment, entire agreement, amendment,
severability, force majeure, no waiver, communications; and survival.