- Introduction
Welcome to LaLaBix, where we’re dedicated to providing you with an exceptional shopping experience. We hope you find everything you’re looking for on our website.
LaLaBix.com and its Mobile application (collectively referred to as the “Website and Platform “) are owned and operated by BlueNet Trading LLC (“LaLaBix”), a private company registered in the United Arab Emirates under license number 861761. Our office is located at Conrad Tower, Trade Centre 1, Sheikh Zayed Road, Dubai, UAE.
Please take a moment to review our (“Terms and Conditions”), along with our Website Terms. These Terms outline the conditions governing your use of our Website and the services we provide. We may periodically update these Terms to enhance our services. We will notify you of any changes via email, notifications on the Website, or other appropriate means. By continuing to use our Website, you agree to abide by the updated Terms. If you do not agree with any changes, please refrain from using our services.
- Eligibility
We aim to make the Website and the services we offer available to all our customers. However, to use the website, you must meet the following criteria: You must be at least 18 years of age and legally capable of making payments through one of our accepted methods, agreeing to these Terms, and entering into binding contracts with us.
- Placing Orders
When you place an order with LaLaBix, you commit to buying the items described in that order at the price displayed for each product on our website, in addition to any applicable service charges such as delivery fees, taxes, and duties at the time of placing the order.
- Order Confirmation: Upon processing your order, we will send you an email confirming that your order has been processed and/or your item(s) have been dispatched for delivery.
- Authority: Only LaLaBix has the authority to confirm acceptance of your order. No other party has the right to do so.
- Right to Reject Orders: We reserve the right to reject orders at our sole discretion. Reasons for rejection may include, but are not limited to, errors in product pricing, technical errors affecting the website or ordering process, ineligibility, inability to process payment, suspected fraud, violation of the prohibition on commercial use of our website, shipping restrictions, or stock unavailability.
- Stock Availability
Items in your cart are not reserved until your order is paid for in full and accepted by us.
- Information on Availability: The Platform or our customer service may provide information regarding the availability of a particular item. However, this information is only an estimate and may not be up to date at the time of placing an order due to the frequency of transactions carried out on our website.
- Stock Changes: We cannot always guarantee that an item displayed as in-stock on the website at the time you added it to your cart will be available at the time you place the order.
- Notification and Refund: If an item is not available after you have placed an order, we will notify you and arrange for a full refund to your original payment method.
- PRICES
All prices displayed on the Website are in United Arab Emirates Dirhams (AED). We strive to ensure that the prices or charges related to your Order are accurate. However, if an incorrect price is listed on our Website and not corrected in your total at the time of order completion due to any error (human, technical, etc.), your order will be canceled, and the payment will be refunded, even if the order was initially validated.
- PAYMENT
LaLaBix accepts various payment methods for Orders placed on our Website, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Cash On Delivery (available for Orders up to 1,000 AED, subject to item eligibility). Payments are processed immediately upon Order placement, except for cash on delivery orders. We also accept Buy Now, Pay Later payment options (Tabby, Tamara). This service is not provided by us. We are not licensed or authorised to provide such services, and we do not assume any liability for a customer’s choice to use Tabby and Tamara services. If you have any questions or doubts, you must contact Tabby or Tamara.
When you provide your payment details on our Website, you confirm that you are authorized to use the selected payment method for the Order. We reserve the right to reject Orders without liability if we suspect unauthorized use of the payment method, cannot verify it, or detect irregularities or illegal activities associated with the payment.
- PROMOTIONAL CODES AND DISCOUNT
LaLaBix may offer promotional codes to customers, which can be applied at checkout when placing an Order on our Website. Each promotional code is subject to specific terms and conditions, which will be communicated to you at the time of promotion.
The offers and discounts provided by each promotional code may vary. Please ensure you review all applicable terms and conditions before using the promotional code. Promotional codes are valid for a limited period, are non-transferable, and cannot be redeemed for cash. They cannot be used together with any other offers, sales, discounts, or promotions unless otherwise specified.
If an item is not eligible for the promotional offer, the discount will not be applied at checkout even if the promotional code is entered. Promotional codes are intended for personal use and should not be transferred to others unless expressly authorized by LaLaBix.
- RIGHT OF RETURN
LaLaBix reserves the right to reject returned products that do not meet our guidelines or conditions. Customers will not be eligible for refunds if the returned product does not qualify for return. If a return request is declined at any stage, we will make one attempt to deliver the product and then hold it at the LaLaBix warehouse. If the customer fails to arrange delivery within 2 business days, the product will be liquidated, and no further claims can be made.
Products deemed ineligible for return cannot be returned under any circumstances. Notification of non-acceptance as a return will be provided to the customer. Refunds may take up to 5-7 business days to reflect in your bank account once the item reaches us.
Please note, non-returnable items may still be returned if you received the wrong item in your Order or if the item was received damaged.
To qualify for a refund, all items in the Order must be returned, including promotional or complimentary gifts:
- Unaltered, unused, and in their original condition as received from LaLaBix or our agents.
- Shoes should only be tried on carpeted surfaces. We cannot accept returns for shoes that show any signs of scuffing, scratches, dents, or visible wear
- In their original packaging/box/dustcover with all brand and product labels/tags/instructions intact.
Items can be returned by arranging collection from your delivery address in the UAE through: Contacting our Customer Support at +971 4 572 6333.
We offer a flexible return policy to enhance your online shopping experience. LaLaBix reserves the right to monitor return quantities and may take action, such as closing accounts or limiting future orders, if return behavior violates our Returns Policy. However, this Returns section does not affect any consumer rights you may have under UAE laws.
- NON-RETURNABLE ITEMS
Please Note: For health and hygiene reasons, certain items are non-returnable once purchased and worn. This ensures that all customers receive new and hygienic products. Specifically, the following items are non-returnable:
- Beauty, Grooming, Baby Bath Time products (including skincare, fragrance, makeup, and haircare).
- Swimwear
- Bras
- Underwear & Socks
- Tights
- Lingerie
- Earrings
- Candles
- Exchanges and Replacements
LaLaBix offers exchanges under the following conditions:
- Size Exchange: You can exchange an item for a different size, but it must be the same product.
- Return Approval: The exchange order will only be processed once the return is approved.
- Payment Methods: Orders paid with PayPal, Visa, Mastercard, and Buy Now Pay Later options are eligible for exchanges.
- Eligibility and Location: Exchanges are available for eligible items of the same price, located within the UAE, and must be returnable.
Note: This exchange feature is available only for UAE customers who meet the above conditions for size exchanges. Items sold by LaLaBix but shipped by international designers are not eligible for exchange or return.
- DAMAGED GOODS AND WRONG ITEMS
If you receive a damaged item or an incorrect item in your Order, you can arrange for a return by following our returns process or call the customer support +971 4 572 6333. The item must be returned to us in the same condition in which you received it, within 7 days of delivery. Upon verification that the item was indeed damaged or incorrect, we will issue you a full refund. Alternatively, at your request, we can replace the faulty item and deliver a new one to you without any additional delivery charges.
- REFUND PROCESS
All items returned to us will be inspected. If we are satisfied with the condition of the item returned, we will process the return request within 7 days from the date of receiving your order, ensure the products are unused, with their original packaging (plastic bag or brand box) and tags still attached.
- You can choose whether you want your money refunded to your LaLaBix wallet or back to your credit/debit card and you’re done!
- If you paid by cash on delivery, we will issue a refund to your LaLaBix wallet. You can use this to place a new order or transfer the credit to your bank account by contacting us. After providing your bank details, the amount should reflect in your bank account within 7–14 business days.
Please note that we cannot refund items if the return is initiated after 10 days of processing your Order. If you return an item to us after the 7 days period, we will return it back to you as it has surpassed the refund deadline.
- NO IMPLIED WARRANTIES
LaLaBix provides high-quality products and services. However, except as specified in these Terms and Conditions or as required by applicable law, we do not make any guarantees or warranties about our products.
By purchasing products from our Website, you agree to accept them in their current condition (“as it is”) and as they are available (“as available”). This means that you are buying the products with all their existing faults and without any promises of quality, fitness for a specific use, or continuous availability. Your use of the products is at your own risk.
- DESCRIPTIONS AND TITLES
We make every effort to ensure that all product descriptions and Titles on our Website are accurate at the time of publication. We aim to represent products as accurately as possible; however, we rely on the information provided by the brands and designers. As a result, there may be some variations in the colors, sizes, and image resolutions of the products displayed on our Website. All measurements and weights provided are approximate and may differ slightly from the actual products.
- PRODUCT LIABILITY
We are not responsible for any issues or defects related to the products sold on our Platform, as the responsibility lies with the manufacturer. However, if a product is damaged or incorrect upon receipt, LaLaBix will handle returns and refunds as specified in their returns policy. Customers are expected to reasonably inspect their purchases upon delivery to ensure they are in good condition.
WEBSITE TERMS
- REGISTRATION AND ACCOUNT HANDLING
When using LaLaBix, you can browse as a guest or create an account to access all features. Ensure all personal and payment information you provide is accurate and complete. You can update your details through the Website or customer support at +971 4 572 6333.
Maintain confidentiality and security of your account and password. Limit access to your device and take responsibility for all activities conducted using your account. Our customer service will never ask for your password and OTP. We aren’t liable for losses from mishandling these details.
Notify us promptly of any unauthorized account access. By registering or ordering, you confirm eligibility and accuracy of provided information. Businesses cannot register. We may suspend or terminate accounts for violating these terms.
Additionally, after two years of inactivity on the Platform, all your data, including transaction records, will be permanently deleted, and you will no longer have access to it.
- ELECTRONIC COMMUNICATION
When you create an account on our Website or subscribe to our services, you consent to receiving e-mails, text messages, mobile push notifications, and other forms of electronic communications from us in order for us to supply those services to you. We may sometimes send you offers or marketing communications if you have opted-in to receive promotional content. If you wish to no longer receive marketing communications, you can call customer support or unsubscribe the email.
- Content
Content Definition: At LaLaBix, “Content” includes all visual and auditory elements like graphics, photos, sounds, music, videos, audio clips, and textual information found on our Website. This encompasses all intellectual property rights associated with these elements.
Accuracy and Completeness: While we make every effort to ensure the accuracy and completeness of the Content on our Website, we acknowledge that errors may occur despite our best efforts. We cannot guarantee that all Content is entirely free from errors or omissions.
Functional Aspects: We do not guarantee that the functional aspects of the Website, including its Content, will always be error-free. Similarly, we cannot ensure that our Website or its servers are completely free from viruses or other harmful components. To protect yourself, we recommend maintaining up-to-date virus protection software.
Website Updates: We may update and enhance the Website at any time to improve functionality and user experience. These updates may occur without advance notification to users.
This ensures transparency regarding the management of Content on LaLaBix, emphasizing our commitment to maintaining high standards of accuracy, security, and user experience on our Website.
- INTELLECTUAL PROPERTY
As a user or customer of LaLaBix, you do not acquire any ownership or rights to the intellectual property contained on the website. This includes copyrights, designs, trademarks, or any other intellectual property rights related to the content, software, HTML, or other code on the site.
Protection of Content: All content on the Website, including third-party trademarks and designs, is protected by national and international intellectual property laws and treaties. This protection prohibits reproduction or redistribution of the content, which could lead to civil and criminal penalties.
Prohibited Actions: Activities such as linking, commercial exploitation, copying, and use of the content on any other server, Website, Platform, or publication are expressly forbidden. Additionally, any attempt to reverse engineer, decompile, disassemble, tamper with, or bypass security measures associated with the Website is strictly prohibited.
This term ensures that users understand their rights and limitations concerning the intellectual property found on the Website, aiming to protect the rights of content creators and maintain the integrity of the Website’s offerings.
Rights and Actions: LaLaBix reserves the right to exercise discretion in managing our services. This includes refusing service, terminating accounts, editing or removing Content, withdrawing products or items from our Website, and making other necessary changes. These actions may be taken without prior notice to users.
- Termination
LaLaBix reserves the right, in its sole discretion, to terminate your access to all or part of the Site or Platform, with or without notice.
- Governing Law and Jurisdiction
You acknowledge and agree that these Terms constitute the entire and exclusive agreement between us regarding your use of the Platform and any purchases made through it.
These Terms of Service govern your use of the Website. They include provisions on governing law, dispute resolution, third-party rights, relationship of the parties, further assurances, entire agreement, amendment, severability, force majeure, and no waiver. You agree to indemnify LaLaBix for any claims arising from your use of the Website. Any failure to exercise rights under these terms does not waive them, and all disputes are subject to resolution under the laws of the United Arab Emirates, with exclusive jurisdiction in Dubai courts.